Why should I care about Website Support?
30, 000 websites are hacked every day (source).
Many businesses take a careless approach to security and very few clients ask the question of security before signing up. Even Website Agencies don't focus on security. A website company in February 2021 recently advised all their customers to begin looking for new website agencies after their databases and all company websites were hacked source.
Security needs to be taken seriously and with ongoing website support, you can sleep easy at night knowing we are looking after every aspect of securing our customers websites.
What is Website Support?
Website support comes in all different shapes and sizes. In a nutshell we manage:
> Ongoing Google SEO for you website.
> Monitoring alerts for page errors or layout issues.
> Monitoring server alerts.
> Installing website and server updates asap.
> Monitoring storage alerts for your email account.
> Monitoring your Google performance.
> Making ongoing content changes you request.
> Monitoring Google maps status.
> Being available to answer all your website questions big or small!
Yes. As long as your plan includes unlimited changes, we will make basic website changes at any point while you are a client of ours. Depending on our workload, it may take several days or more to complete the change. All you need to do is email us the content and a description of what you want changed and we will do it at no extra cost.
The standard plans we offer do not include social media posts. Because social media posts are best created by subject matter experts (people who know your industry very well), it is normally recommended that the customer posts in social media.
Yes, our clients can contact us for any questions, concerns or changes they have relating to their website packages. We are a small team and we cannot always get to your call. If we cannot get to the call within 1 minute, the phone line will prompt you to leave a message. We will respond asap to each voicemail that is left, usually calling you back within a few hours.
Yes, we backup websites using Amazon AWS. These are securely stored and used in the event that our primary servers are down or we need to restore a website.
Don't all website companies offer support?
Based on our research we found that most websites do not offer comprehensive website support. Not only this, but they often neglect to tell their clients.
Thousands of websites are lost every year because the websites are not compatible on the latest internet protocols. Most organisations are not future proofing their websites and as browsers like Google Chrome continue to up their requirements, more and more websites stop working properly.
We keep your website up to date so it always looks good, now and in the future. Contact us to find out more!
Prompt Websites Data Centre
Equinix